Booking Terms & Conditions
1. The Venue
Studio At The Mill is a flexible short-term hire venue suitable for retail, sample sales, pop-ups, showrooms, workshops, classes, photoshoots, events and other approved activities.
The standard hire includes access to the areas and facilities specifically included in the booking confirmation.
The hirer may only use the venue for the purpose agreed at the time of booking. Any significant change to the proposed use must be agreed with Studio At The Mill in advance.
Studio At The Mill reserves the right to refuse or restrict any proposed activity that it considers unsuitable for the venue, unsafe, unlawful or likely to cause damage or disruption.
2. Booking & Payment
A booking is confirmed once the required payment has been received and confirmation has been issued by Studio At The Mill.
The person making the booking must provide accurate contact and booking information and must have authority to enter into the agreement on behalf of the hirer where booking on behalf of a business or organisation.
The hirer is responsible for ensuring that all information provided is accurate.
Unless otherwise agreed in writing, the booking must be paid for in full before access to the venue is provided.
Where a damage deposit is required, this must also be paid by the deadline specified by Studio At The Mill.
Any additional services, equipment, staffing, storage or other charges agreed after the original booking may be charged separately.
3. Hire Period & Access
The hirer may access the venue only during the agreed booking period.
The earliest access time is 6:30am and the venue must be vacated by 10:00pm, unless otherwise agreed in writing with Studio At The Mill.
Any setup and breakdown time must be included within the agreed hire period unless otherwise agreed.
Early access before 6:30am or access after 10:00pm may be available by prior arrangement and may incur an additional charge.
The hirer must leave the venue by the agreed end time and no later than 10:00pm unless an alternative arrangement has been agreed in writing. Additional charges may apply where the venue is not vacated on time.
Where keys, access codes or other access arrangements are provided, these must not be shared with unauthorised persons.
4. Use of the Venue
The hirer is responsible for the activities taking place during their booking.
The hirer must:
Use the venue responsibly and in accordance with these terms.
Follow all reasonable instructions provided by Studio At The Mill.
Keep entrances, exits, fire exits and access routes clear.
Take reasonable care of the building, fixtures, fittings and equipment.
Ensure that customers, guests, staff, contractors and suppliers behave appropriately.
Not carry out any unlawful or dangerous activity.
Not make alterations to the venue without prior approval.
Not exceed any agreed capacity or restrictions applicable to the booking.
The venue must not be used for any purpose that has not been disclosed and agreed in advance.
5. Retail, Events & Public Access
Where the hirer is opening the venue to members of the public, the hirer is responsible for managing their customers and guests during the booking.
This includes appropriate arrangements for:
Customer queues
Customer flow
Staff
Stock
Security
Customer belongings
Deliveries
Opening and closing
Any other operational requirements associated with the event
The hirer must ensure that public access does not obstruct entrances, exits, neighbouring businesses, loading areas or other shared areas.
Studio At The Mill may require additional arrangements for larger events or bookings involving significant numbers of members of the public.
6. Licences & Permissions
The hirer is responsible for obtaining any licences, permissions or consents required for their particular activity.
This may include, where applicable:
Alcohol licences or permissions
Entertainment or music licences
Food and drink permissions
Market or trading licences
Temporary Event Notices
Permissions relating to specialist activities or equipment
The hirer must notify Studio At The Mill in advance of any activity that may require additional licensing, permissions or safety arrangements.
7. Insurance
Studio At The Mill does not provide insurance cover for the hirer's business, stock, equipment, staff, contractors, customers or activities.
The hirer is responsible for arranging appropriate insurance for their booking and activities.
Where required by Studio At The Mill, the hirer must provide evidence of suitable insurance before the booking takes place.
Further information is set out in the Studio At The Mill Insurance Requirements for Hirers.
8. Equipment & Additional Services
Where equipment or services are included in the booking, these will be detailed in the booking confirmation.
Additional equipment and services may include:
Clothing rails
Hangers
Garment steamers
Tables
Mirrors
Till / POS equipment
Staffing
Setup and breakdown
Cleaning
Storage
Other equipment or support agreed in advance
The hirer must take reasonable care of any equipment provided and must return it in the condition in which it was provided, allowing for reasonable wear and tear.
The hirer may be charged for loss or damage caused to equipment during their booking.
9. Hirer's Own Equipment
The hirer may bring their own equipment, furniture, fixtures and display materials where agreed in advance.
Any equipment brought into the venue must be suitable for the premises and must not create a safety risk or cause damage.
The hirer is responsible for arranging delivery, installation, removal and collection of their own equipment unless otherwise agreed.
10. Stock & Personal Belongings
The hirer is responsible for their own stock, products, equipment and personal belongings throughout the booking.
Studio At The Mill does not accept responsibility for loss, theft or damage to the hirer's property except where liability cannot legally be excluded.
Where overnight stock is left at the venue, the hirer does so at their own risk unless separate arrangements have been agreed in writing.
Storage may be available as an additional service and must be agreed in advance.
11. Loading & Deliveries
The venue has a dedicated loading bay with shutter access to the car park.
Loading and unloading must be carried out responsibly and within any agreed access times.
The hirer is responsible for coordinating their own deliveries and collections unless delivery or collection support has been agreed as part of the booking.
Vehicles must not obstruct access routes or remain in loading areas longer than reasonably necessary.
No car parking spaces are included in the hirer's booking unless otherwise agreed.
All loading and unloading must be communicated with Studio At The Mill prior to the booking.
The hirer's vehicle should not be left in the car park before or after loading or unloading.
12. Cleaning & Waste
The venue must be left in a reasonably clean and tidy condition at the end of the booking.
Where cleaning is included in the booking or purchased as an additional service, this will be confirmed at the time of booking.
The hirer is responsible for removing or properly disposing of any additional waste generated by their booking unless otherwise agreed.
Studio At The Mill reserves the right to charge additional cleaning, waste disposal or other reasonable costs where the condition of the venue requires work beyond the standard cleaning included with the booking.
13. Damage
The hirer is responsible for any damage caused to the venue, fixtures, fittings or equipment by the hirer or by their employees, contractors, suppliers, customers or guests.
This includes damage caused during setup and breakdown.
The hirer may be charged the reasonable cost of repairing or replacing damaged items.
Studio At The Mill will notify the hirer of any significant damage and provide details of any applicable charges.
14. Decorations & Alterations
No permanent alterations may be made to the venue.
The hirer must not drill, nail, screw, paint, staple or otherwise attach items to walls, floors, ceilings, windows, doors or fixtures without prior approval.
Any signage, decorations, displays or temporary installations must be approved where necessary and must be removed at the end of the booking.
The hirer is responsible for any damage caused by decorations, displays, signage or installations.
15. Fire Safety & Emergency Procedures
The hirer must familiarise themselves with the venue's emergency procedures and fire exits at the beginning of their booking.
Fire exits, escape routes, fire equipment and access routes must remain clear at all times.
The hirer must not interfere with, move or disable fire safety equipment.
The hirer must follow any reasonable fire safety instructions provided by Studio At The Mill.
For larger events or activities involving increased risk, Studio At The Mill may require additional safety measures or information before the booking.
16. Capacity & Safety
Maximum Occupancy
The maximum occupancy permitted by Studio At The Mill is 175 people. The hirer must not exceed this number or any lower attendance limit specified for their particular booking.
Hirer Responsibilities
The hirer is responsible for managing their event or activity safely, including the number and behaviour of:
Staff
Contractors
Customers
Guests
Attendance & Event Information
The hirer must provide details of the intended use and expected attendance where requested.
Studio At The Mill may impose additional safety, capacity or operational requirements depending on the nature of the booking.
Public Events
For events involving members of the public, the hirer is responsible for managing attendance and ensuring the permitted capacity is not exceeded.
17. Cancellation by the Hirer
If the hirer cancels a confirmed booking, the following refunds will apply:
Notice givenRefund28 days or more before the booking100%14–27 days before the booking75%7–13 days before the booking50%Less than 7 days before the bookingNo refund
Refunds will be calculated based on the booking charges paid to Studio At The Mill.
Any additional services, equipment or costs already incurred specifically for the booking may be non-refundable where this has been agreed or communicated at the time.
These cancellation charges may be waived or adjusted where Studio At The Mill considers there to be extenuating personal circumstances.
Any decision to offer a refund outside the standard cancellation policy will be made at Studio At The Mill's discretion.
18. Changes to Bookings
Requests to change the date, duration, layout, equipment, staffing or other requirements of a booking should be made as soon as possible.
Changes are subject to availability and may be subject to additional fees or charges.
Studio At The Mill is not obliged to accept changes to a confirmed booking.
19. Damage Deposit
Studio At The Mill does not routinely require a damage deposit for every booking.
However, Studio At The Mill reserves the right to require a refundable damage deposit for any booking where it considers this appropriate, taking into account the nature, size, duration or requirements of the booking.
Where a damage deposit is required, the amount and payment deadline will be confirmed to the hirer before the booking.
The deposit may be used to cover the reasonable cost of repairing or replacing the venue, fixtures, fittings or equipment where damage has been caused during the booking.
Subject to any agreed deductions, the remaining deposit will be returned to the hirer after the booking.
The requirement for a damage deposit does not limit the hirer's responsibility for costs exceeding the amount of the deposit.
20. Cancellation or Closure by Studio At The Mill
Studio At The Mill reserves the right to cancel a booking where this is necessary due to circumstances beyond its reasonable control, serious safety concerns, damage to the premises, legal or regulatory requirements, or other circumstances that make the venue unavailable or unsuitable for the booking.
Where Studio At The Mill cancels a booking for reasons within its control, the hirer will receive a refund of payments made for the affected booking, unless otherwise agreed.
Studio At The Mill will not be responsible for indirect losses, loss of profits, loss of sales, travel costs or other consequential costs arising from cancellation, except where such liability cannot legally be excluded.
21. Behaviour & Prohibited Activities
The following are not permitted without prior written agreement:
Illegal activities
Activities involving unreasonable risk to people or property
Activities that could cause significant damage to the venue
Unauthorised sale or supply of alcohol
Unauthorised entertainment or amplified music
Open flames, candles or pyrotechnics
Dangerous substances or equipment
Activities likely to cause excessive noise or disturbance
Any activity that breaches applicable laws, regulations or licensing requirements
Studio At The Mill reserves the right to stop an activity where it reasonably believes there is a serious safety, legal or property risk.
22. Subletting & Transfer
The hirer may not transfer, sublet or otherwise allow another person or business to take over the booking without prior agreement from Studio At The Mill.
Where multiple businesses are using the venue as part of a shared booking or event, the booking organiser remains responsible for the booking unless alternative arrangements have been agreed in writing.
23. Storage
Storage is subject to availability and must be agreed in advance.
Any storage provided outside the booked hire period is subject to separate terms where applicable.
The hirer remains responsible for the contents of any stored goods.
Studio At The Mill reserves the right to refuse storage of items that are unsafe, unlawful, hazardous or unsuitable for the premises.
24. Photography & Marketing
Studio At The Mill may photograph or film the venue during a booking, including the setup, displays, installations, activities and general atmosphere of the event.
By booking the venue, the hirer agrees that Studio At The Mill may take photographs and video during the hire period for the purposes of promoting Studio At The Mill, including on its website, social media, marketing materials and other promotional channels.
The hirer agrees to inform its staff, contractors, customers, guests and other attendees that photography and filming may take place during the booking.
Where the hirer is responsible for inviting or admitting members of the public to an event, the hirer is responsible for putting appropriate arrangements in place to notify attendees about photography and filming and, where required, obtain any necessary permissions or consent from individuals appearing in identifiable promotional content.
Studio At The Mill will make reasonable efforts to avoid deliberately photographing individuals who have clearly indicated that they do not wish to be photographed.
The hirer must notify Studio At The Mill before the booking if there are any specific restrictions relating to photography or filming.
Studio At The Mill may also request permission from the hirer to photograph or film specific aspects of the event for promotional purposes. Any agreed restrictions will be confirmed in writing.
25. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
Subject to the above, Studio At The Mill will not be responsible for indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of opportunity arising from the hirer's use of the venue.
The hirer remains responsible for their own business activities, stock, equipment, staff, contractors, customers and guests.
26. Compliance with the Law
The hirer must comply with all applicable laws, regulations, licensing requirements and health and safety requirements relating to their booking and activities.
The hirer is responsible for obtaining professional or specialist advice where necessary.
27. Personal Information
Information provided when making a booking will be used to administer the booking, communicate with the hirer and provide the services requested.
Personal information will be handled in accordance with Studio At The Mill's Privacy Policy.
28. Acceptance of Terms
By making a booking with Studio At The Mill, the hirer confirms that they have read, understood and agreed to these Booking Terms & Conditions.
These terms apply alongside any specific terms, pricing or requirements communicated as part of the individual booking.
Studio At The Mill reserves the right to update these terms from time to time. The terms applying to a booking will be those in effect at the time the booking is confirmed, unless otherwise agreed.
29. Contact
MANAGER@STUDIOATTHEMILL.CO.UK
Studio At The Mill
Wellington Mill
Manchester
M3 4NF